The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 1-2 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Simply Created & Designed LLC is NOT RESPONSIBLE for Lost, Stolen, Rerouted or Delayed packages
PLEASE make sure your address is correct on your PayPal account and on my website. Any orders that are returned to us, due to an incorrect shipping address, will incur additional shipping charges.
All orders are fulfilled through USPS. Tracking information will be provided once USPS has possession of your order.
RETURN & EXCHANGES
I gladly accept cancellations
Request a cancellation within: 12 hours of purchase
How long will it take to get my refund?
Please allow up to 14 business days for processing all returns.
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
The items I purchased do not fit, can I exchange them?
You may return non-customized products in the original packaging within 14 days of purchase. I will refund you or provide you with a store credit to place a new order for the new size or style that you would like to purchase.
The item I received is damaged or defective, what do I do?
If you received a defective product, please email me with your order number and a picture of the damaged item to email@example.com
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Credit / Debit Cards